Return and Refund Policy

1. Digital service; no physical returns.
PlayMySong provides a digital song-request and tipping service. No physical goods are shipped, so there is no physical return process.

2. Song requests are subject to DJ or performer approval.
Sending a request or tip does not guarantee that the requested song will be played. The DJ, performer, venue, event rules, time availability, and music suitability may affect whether a request can be fulfilled.

3. Cancelled or rejected requests before Played.
If a paid request is cancelled or rejected before it is marked Played, the eligible paid value may become PlayMySong Credit. The guest may use eligible credit for another song request or request a refund to the original payment method when supported by the original transaction and payment provider.

4. Completed requests.
When the DJ or performer marks a request as Played, the platform treats the song-request service as completed. Completed digital services are generally not refundable, except where required by applicable law, payment-provider rules, or where a verified duplicate, erroneous, unauthorized, or otherwise valid payment dispute requires correction.

5. Refund destination.
Eligible refunds are sent back through the original payment source whenever technically supported. PlayMySong does not ask customers to provide a different personal payout destination for an automatic refund of the original transaction.

6. Processing time.
PlayMySong may submit a refund promptly after a valid refund request, but the time for funds to appear depends on the payment provider, card issuer, bank, or e-wallet. A refund may remain in processing status until the provider confirms completion.

7. Failed refunds.
If a provider refund fails and the platform can safely restore the value, eligible PlayMySong Credit may be restored to the guest account so the guest can retry or contact support.

8. How to request help.
Use the refund option available in the guest account when eligible, or contact customer support with the request ID or transaction reference, payment date, amount, and reason for the request.

Customer Support
Email: djjzee2014@gmail.com
Registered Business: JCDEVSTUDIO SOFTWARE DEVELOPMENT SERVICES
DTI Business Name No.: 8368493
Address: 23 Sta. Fe, Dona Ata, Marulas, Valenzuela City 1440, NCR, Philippines