Terms and Conditions
PlayMySong Terms and Conditions
Effective Date: June 20, 2026
Welcome to PlayMySong. These Terms and Conditions govern your access to and use of the PlayMySong website, mobile application, DJ dashboard, song request pages, payment features, payout features, and related services.
By using PlayMySong, creating an account, submitting a song request, sending a tip, or receiving payouts, you agree to these Terms and Conditions. If you do not agree, please do not use the Platform.
1. Definitions
“Platform” refers to PlayMySong, including its website, mobile application, dashboards, request pages, payment pages, and related services.
“DJ” refers to a DJ, singer, band, performer, host, venue entertainer, or any person or group registered to receive paid song requests through PlayMySong.
“Guest” or “Requester” refers to any person who submits a song request and/or sends a tip through PlayMySong.
“Tip” refers to a payment voluntarily sent by a Guest in connection with a song request.
“Platform Fee” refers to the percentage or amount deducted by PlayMySong from each successful transaction.
“Payment Provider” refers to third-party payment services used by PlayMySong, including supported payment and payout partners.
2. About PlayMySong
PlayMySong allows Guests to submit song requests with tips to DJs or performers. DJs may view requests, mark requests as played, request a song change, or cancel/change requests based on the event situation.
PlayMySong is a technology platform only. PlayMySong does not guarantee that a requested song will be played. The final decision to play, skip, replace, or reject a song request belongs to the DJ, performer, venue, or event organizer.
3. DJ Accounts
To use DJ features, you must create an account and provide accurate information, including your name, email address, payment or payout details, and other required account information.
You agree that:
All information you submit is true, complete, and updated.
You are responsible for keeping your login credentials secure.
You will not use another person’s identity, payout account, business documents, or payment information without authorization.
You are responsible for the tax, legal, and regulatory obligations related to your earnings.
You will not use PlayMySong for illegal, fraudulent, abusive, or misleading activities.
PlayMySong may suspend, restrict, or terminate accounts that violate these Terms or are suspected of fraud, abuse, or unauthorized activity.
4. Guest Song Requests and Tips
Guests may submit song requests and send tips through available payment methods. Payment options may include e-wallets, cards, PayPal, or other methods depending on the country, currency, and payment provider availability.
By submitting a song request, the Guest understands and agrees that:
A tip does not guarantee that the song will be played.
The DJ may play, skip, mark as played, or ask the Guest to change the song.
If the DJ requests a song change, the Guest may be allowed to submit a replacement song without paying again, depending on Platform settings.
The DJ, venue, or event organizer has final control over music selection and event flow.
The Guest must not submit offensive, illegal, harmful, threatening, discriminatory, or inappropriate content.
5. Payments
Payments are processed by third-party payment providers such as supported payment partners. PlayMySong does not directly store full card numbers, e-wallet passwords, or PayPal login credentials.
The amount charged will be shown before payment. Currency, available payment methods, and final charges may vary depending on location, account settings, payment provider availability, exchange rates, and provider fees.
The Guest is responsible for reviewing the amount, currency, and payment method before completing payment.
6. Platform Fee and DJ Earnings
PlayMySong may deduct a Platform Fee from each successful transaction. Unless otherwise stated in the app or dashboard, the default Platform Fee is 10% of the successful tip amount, and the remaining amount is credited to the DJ’s PlayMySong wallet balance.
Example: If a Guest sends a tip of ₱500 and the Platform Fee is 10%, PlayMySong may deduct ₱50 and credit ₱450 to the DJ’s wallet balance, subject to payment provider fees, payout fees, chargebacks, refunds, taxes, and other deductions.
PlayMySong may change its Platform Fee, payout rules, minimum cashout rules, or payment rules by providing notice through the Platform.
7. Payouts and Cashouts
DJs may request cashout of eligible wallet balances using available payout methods such as supported e-wallets or banks, PayPal, or other supported payout channels.
Payout availability depends on:
DJ account status
Available wallet balance
Currency
Payment source
Payment provider availability
Verification and compliance checks
Correct payout account details
Provider processing times
The DJ is responsible for providing correct payout details. PlayMySong is not responsible for failed, delayed, or misdirected payouts caused by incorrect payout information submitted by the DJ.
Payout fees, currency conversion fees, bank fees, PayPal fees, or e-wallet fees may apply and may be deducted from the DJ’s payout depending on Platform settings and payment provider rules.
8. Refunds, Cancellations, and Song Changes
Tips are generally considered final once payment is completed, except where PlayMySong, the DJ, or the payment provider determines that a refund, reversal, or correction is appropriate.
A Guest may be allowed to change the requested song if the DJ marks the request as “Change Song” or “Already Played.” This does not automatically create a refund right.
Refunds may be denied when:
The DJ already reviewed, queued, or played the request.
The song was changed by the Guest.
The event or DJ performance has already ended.
The request was inappropriate, abusive, or impossible to perform.
The payment provider does not allow reversal.
There is suspected fraud, abuse, or chargeback misuse.
PlayMySong may review refund concerns on a case-by-case basis.
9. DJ Responsibilities
DJs agree to use PlayMySong professionally and fairly. DJs must not:
Mislead Guests about guaranteed song play.
Manipulate tips, wallet balances, or payment records.
Abuse the change song or cancel features.
Submit fake transactions or fraudulent payout requests.
Use PlayMySong for illegal or unauthorized purposes.
Harass, threaten, or discriminate against Guests.
DJs are responsible for complying with venue rules, event rules, music licensing requirements, performance obligations, and applicable laws.
10. Guest Responsibilities
Guests must use the Platform respectfully. Guests must not:
Submit offensive, illegal, sexually explicit, hateful, discriminatory, threatening, or abusive song requests or notes.
Use stolen payment methods.
Attempt to reverse, dispute, or charge back valid payments without reason.
Spam the DJ or the Platform.
Attempt to interfere with the Platform’s systems.
PlayMySong may block or restrict Guests who misuse the Platform.
11. Third-Party Services
PlayMySong uses third-party services for payments, payouts, hosting, analytics, messaging, and other functions. These third-party services may have their own terms, fees, processing times, restrictions, and privacy policies.
PlayMySong is not responsible for outages, delays, account limitations, verification issues, declined payments, failed payouts, or fees caused by third-party providers.
12. Taxes and Legal Compliance
DJs are responsible for reporting and paying any taxes, duties, or government obligations related to their earnings. PlayMySong may provide transaction records, but it does not provide tax, accounting, or legal advice.
PlayMySong may request additional documents from DJs or merchants when required for verification, compliance, fraud prevention, payment processing, or legal requirements.
13. Account Suspension or Termination
PlayMySong may suspend, restrict, or terminate accounts or access to the Platform if we believe that a user has violated these Terms, engaged in fraud, created risk to the Platform, violated payment provider rules, or used the service in a harmful or illegal way.
14. Limitation of Liability
To the maximum extent allowed by law, PlayMySong is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of income, loss of profits, lost tips, failed song performance, event disputes, payment provider errors, payout delays, or service interruptions.
PlayMySong’s total liability for any claim shall not exceed the amount of Platform Fees actually received by PlayMySong from the transaction related to the claim.
15. No Guarantee of Availability
PlayMySong may be unavailable from time to time due to maintenance, technical issues, internet problems, payment provider outages, hosting issues, or events beyond our control.
We do not guarantee uninterrupted or error-free service.
16. Changes to These Terms
PlayMySong may update these Terms from time to time. Updated Terms will be posted on the Platform with a new effective date. Continued use of the Platform after updates means you accept the revised Terms.
17. Contact
For questions, support, refunds, or account concerns, contact us at:
Email: support@playmysong.app
Business Name: PlayMySong
Address: Philippines
Registered Business & Customer Support
Email: djjzee2014@gmail.com
Registered Business Name: JCDEVSTUDIO SOFTWARE DEVELOPMENT SERVICES
Product / Service: PlayMySong
DTI Business Name No.: 8368493
BIR Registration: BIR-registered sole proprietorship (Certificate of Registration / Form 2303)
BIR RDO: RDO 024 - Valenzuela City
Business Address: 23 Sta. Fe, Dona Ata, Marulas, Valenzuela City 1440, NCR, Philippines