Terms and Conditions

PlayMySong Terms and Conditions

Effective Date: June 22, 2026

Welcome to PlayMySong. These Terms and Conditions explain how PlayMySong works for Guests, DJs, payments, request credit, refunds, wallet balances, and payouts. By creating an account, submitting a song request, sending a tip, using PlayMySong Credit, registering as a DJ, or receiving payouts, you agree to these Terms.

1. Definitions

“Platform” means PlayMySong, including the website, Android app, DJ dashboard, Admin tools, song request pages, payment pages, wallet features, refund features, and related services.

“Guest” or “Customer” means a person who creates or logs in to a guest account and submits a song request with a tip.

“DJ” means a DJ, singer, band, performer, host, entertainer, venue, or registered user who receives and manages song requests.

“Tip” means the payment sent by a Guest with a song request.

“PlayMySong Credit” means an internal customer wallet credit created when a paid request is cancelled or rejected before it becomes a completed Played request. Credit can be used for another request or may be refunded to the original payment source when eligible.

“Played” means the DJ has marked the request as played in the system. This is the point when the request becomes an officially counted tip for wallet, commission, report, Top Tippers, and Tip Records purposes.

“Payment Provider” means the third-party provider that processes payments, refunds, payouts, and related status updates, such as supported e-wallet, card, or PayPal providers.

2. About PlayMySong

PlayMySong lets Guests request songs and send tips to DJs or performers. The Platform helps track song requests, payment status, DJ actions, PlayMySong Credit, refunds, and payout records.

A song request and tip do not guarantee that the song will be played. The DJ, performer, venue, or event organizer has final control over the music selection and event flow.

3. Guest Accounts

Guests must create or log in to a guest account before submitting requests. Guest login may use username, email address, and a 4-digit PIN. Guests must provide accurate information and keep their PIN private.

The guest account is used to keep request history, payment status, PlayMySong Credit, refund status, and support records.

4. Song Request and Payment Flow

The normal PlayMySong flow is:

Guest creates or logs in to a guest account.
Guest requests a song.
Guest chooses a payment method and sends the tip.
The request status becomes Waiting for DJ confirmation or a similar waiting status.
No DJ earnings and no platform commission are posted yet.
DJ may accept the request and move it to On Cue.
DJ plays the song.
DJ taps Played.
Only after Played, the system records the DJ earning, platform commission, Tip Records, Top Tippers, and reports.

Important: Payment received does not automatically mean DJ earnings are credited. DJ earnings, platform commission, and report totals are counted only after the DJ marks the request as Played.

5. DJ Accepts and Played Status

When a DJ accepts a request, the request may move to On Cue. On Cue means the request is lined up or accepted for possible play, but it is not yet officially counted as DJ earnings.

When the DJ taps Played, the request becomes a completed played request. At that time, the system may credit the DJ wallet, record platform commission, update Tip Records, update Top Tippers, and include the request in earnings reports.

6. DJ Cancels or Rejects

A DJ may cancel or reject a request for reasons such as Song Not Available, Already Played, event situation, inappropriate content, venue restrictions, or other valid reasons.

If a paid request is cancelled or rejected before it becomes Played, the paid amount may become PlayMySong Credit in the Guest account instead of being immediately refunded.

The Guest may then choose:

Change Song: use the PlayMySong Credit for another song request without paying again.
Refund: request a refund back to the original payment method when eligible.

7. PlayMySong Credit

PlayMySong Credit is an internal customer wallet balance connected to the original payment source and original request. Credit is not cash in a bank account or e-wallet until a refund is successfully completed by the payment provider.

Credit may be used for a new song request. If credit is used, the system deducts from the available credit and creates a new request flow.

Credit may be refundable only when the underlying original payment supports refund and the credit has not already been used for another valid request.

8. Refunds

Refunds, when available, are sent back to the original payment source used by the Guest. For example, if the Guest paid using GCash, the refund goes back through the original GCash payment transaction. If the Guest paid using PayPal, the refund is handled through the original PayPal payment capture.

Refund status shown in PlayMySong follows the real provider status as closely as possible:

Refund processing means the provider is still processing or has not yet confirmed completion.
Refund complete means the provider has confirmed the refund as successful or completed.
Refund failed means the provider did not complete the refund. When refund fails, eligible PlayMySong Credit may be restored to the Guest account.

PlayMySong does not mark a refund as complete just because the refund request was submitted. It should only show complete when the payment provider confirms a successful refund through webhook, API status, or provider record.

Refund timing depends on the payment provider, payment method, e-wallet, bank, PayPal, card issuer, and processing rules. PlayMySong cannot guarantee instant refund arrival.

9. Payment Provider Fees and Refund Costs

Payment providers may charge fees for payment processing, refunds, payouts, reversals, chargebacks, currency conversion, or other services. Fee handling may depend on the payment method and provider rules.

For eligible local e-wallet full refunds, provider fees may be returned or handled according to provider rules. For PayPal or other channels, original merchant fees may not always be returned by the provider. If a refund or cancellation creates a cost, PlayMySong may assign that cost according to Platform policy, including charging it to the DJ wallet when the DJ cancellation caused the refund.

Customer refunds should not be reduced by internal PlayMySong fees unless clearly stated or required by law/provider rules.

10. Platform Commission and DJ Earnings

PlayMySong may deduct a Platform Commission from successful Played requests. Commission is not posted when a request is merely paid, waiting, pending, cancelled, rejected, refunded, or on cue.

Unless changed in Admin settings or shown in the dashboard, the default platform commission may be 10% of the successful played tip amount.

Example: If a Guest sends a ₱500 tip and the DJ marks the request as Played, and the commission is 10%, the system may record ₱50 platform commission and credit the DJ share according to the platform split and payment provider rules.

11. DJ Wallet and Payouts

DJs may request cashout only from eligible wallet balances. Wallet balances may be separated by currency and/or payment source. Pending, cancelled, rejected, refunded, refund processing, and unplayed requests do not count as available DJ earnings unless the system clearly marks them as eligible.

DJs are responsible for correct payout details. PlayMySong is not responsible for failed, delayed, or misdirected payouts caused by incorrect payout information.

Payout fees, bank fees, e-wallet fees, PayPal fees, currency conversion, taxes, or other deductions may apply depending on provider rules and platform settings.

12. Guest Responsibilities

Guests must use PlayMySong respectfully and legally. Guests must not submit offensive, illegal, sexually explicit, hateful, discriminatory, threatening, abusive, spam, fake, or fraudulent requests. Guests must not use stolen payment methods or abuse refunds, chargebacks, or credit features.

13. DJ Responsibilities

DJs must manage requests professionally and fairly. DJs must not mislead Guests by guaranteeing every request will be played, abuse cancel/reject/change song features, manipulate wallet records, create fake transactions, or submit fraudulent payout details.

DJs are responsible for venue rules, event rules, music licensing obligations, performance obligations, taxes, business permits, and applicable laws related to their activity.

14. Third-Party Services

PlayMySong uses third-party providers for payments, refunds, payouts, hosting, analytics, messaging, security, and related services. These services may have their own terms, fees, limits, outages, processing times, account restrictions, and privacy policies.

PlayMySong is not responsible for delays, declined payments, failed refunds, failed payouts, account limitations, provider outages, or provider fees outside PlayMySong’s control.

15. Taxes and Legal Compliance

DJs are responsible for reporting and paying taxes, duties, licenses, and government obligations related to their earnings. PlayMySong may keep transaction records for accounting, legal, fraud prevention, and compliance purposes, but does not provide tax, accounting, or legal advice.

16. Account Suspension or Termination

PlayMySong may suspend, restrict, or terminate Guest or DJ accounts if we believe there is fraud, abuse, unauthorized activity, payment risk, violation of these Terms, or harmful use of the Platform.

17. Limitation of Liability

To the maximum extent allowed by law, PlayMySong is not liable for indirect, incidental, special, consequential, or punitive damages, including lost income, lost tips, failed performance, venue disputes, payment provider errors, refund delays, payout delays, account limitations, or service interruptions.

PlayMySong’s total liability for any claim shall not exceed the platform fees actually received by PlayMySong from the transaction related to the claim.

18. Changes to These Terms

PlayMySong may update these Terms from time to time. Updated Terms will be posted on the Platform with a new effective date. Continued use of the Platform after updates means you accept the revised Terms.

19. Contact

For questions, support, refunds, or account concerns, contact:

Email: djjzee2014@gmail.com
Registered Business Name: JCDEVSTUDIO SOFTWARE DEVELOPMENT SERVICES
Product / Service: PlayMySong
DTI Business Name No.: 8368493
BIR Registration: BIR-registered sole proprietorship (Certificate of Registration / Form 2303)
BIR RDO: RDO 024 - Valenzuela City
Business Address: 23 Sta. Fe, Dona Ata, Marulas, Valenzuela City 1440, NCR, Philippines

DJ Payout Information

PHP Balance: PHP earnings are released according to the scheduled peso payout cycle using the payout details saved by the DJ.

USD Balance: USD earnings can be processed anytime once the available USD balance reaches the minimum of $10.

DJs are responsible for keeping their payout destination details accurate and up to date.