Dispute Resolution

1. Contact PlayMySong first.
If you believe a payment, refund, song request, tip, account record, or service status is incorrect, contact PlayMySong customer support so we can review the transaction and system records.

2. Information to provide.
Please provide your request ID or transaction reference, payment date, amount and currency, payment method, account email or username, and a short description of the issue. Do not email full card numbers, passwords, PINs, or one-time passwords.

3. Review process.
PlayMySong may review request-status history, account records, payment-provider references, webhook or API status, refund records, and relevant system logs. We may ask for additional information when reasonably necessary to verify the transaction and resolve the issue.

4. Possible outcomes.
Depending on the verified facts, the issue may be resolved by correcting a request status, restoring eligible PlayMySong Credit, submitting or updating an eligible refund, explaining a provider status, correcting an account record, or taking another action allowed by the Terms, Refund Policy, applicable law, and payment-provider rules.

5. Payment-provider or card disputes.
If a dispute is also filed with a bank, card issuer, e-wallet, PayMongo, PayPal, or another payment provider, PlayMySong may provide transaction and service records required to investigate the claim. We will cooperate with lawful dispute and chargeback procedures.

6. Good-faith resolution.
PlayMySong will make reasonable efforts to resolve valid customer concerns fairly. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.

Customer Support
Email: djjzee2014@gmail.com
Facebook: PlayMySong PH
Registered Business: JCDEVSTUDIO SOFTWARE DEVELOPMENT SERVICES
DTI Business Name No.: 8368493
Address: 23 Sta. Fe, Dona Ata, Marulas, Valenzuela City 1440, NCR, Philippines