Privacy Policy

PlayMySong Privacy Policy

Effective Date: June 22, 2026

This Privacy Policy explains how PlayMySong collects, uses, stores, shares, and protects personal information when you use the website, Android app, DJ dashboard, Admin tools, song request pages, payment features, PlayMySong Credit, refund features, payout features, and related services.

1. Information We Collect

For Guest accounts, we may collect:

Username
Email address
4-digit PIN in protected or hashed form
Song requests, replacement songs, and request notes
Tip amount, currency, selected payment method, and payment status
Request status such as Waiting for DJ confirmation, On Cue, Played, Cancelled, Refund processing, Refund complete, or Failed
PlayMySong Credit balance, credit source, usage history, and refund eligibility
Refund request status, refund provider references, original payment source, and refund history
Device information, browser information, IP address, session information, and log data

For DJs, performers, and registered account holders, we may collect:

Name, DJ name, username, email address, and login details
Profile photo or avatar
QR code, request link, and public profile details
Payout details such as e-wallet number, bank details, PayPal email, or other payout account information
Wallet balance, payout requests, earnings records, Tip Records, Top Tippers, and transaction history
Account settings, custom tip values, commission settings visible to the account, and preferences
Device information, browser information, IP address, session information, and log data

Payment Information

Payments, refunds, and payouts are processed through third-party payment providers. PlayMySong does not store full card numbers, e-wallet passwords, PayPal passwords, or complete payment credentials.

We may store payment references, payment request IDs, invoice IDs, capture IDs, transaction IDs, refund IDs, payout IDs, provider status, currency, amounts, selected payment method, request linkage, and other metadata needed to operate the Platform, track real provider status, restore credit when a refund fails, and maintain accounting records.

2. How We Use Information

We use information to:

Create and manage Guest and DJ accounts
Let Guests request songs and send tips
Show request history to Guests, DJs, and Admin
Track Waiting for DJ confirmation, On Cue, Played, Cancelled, Refund processing, Refund complete, and Failed statuses
Track PlayMySong Credit and credit source history
Send refund requests to the original payment source when eligible
Update refund status based on payment provider records, webhooks, or API status
Credit DJ wallet only after Played when required by Platform rules
Record platform commission only after Played when required by Platform rules
Process DJ cashout and payout requests
Provide support and investigate disputes
Prevent fraud, unauthorized access, abuse, fake requests, payment misuse, and chargeback abuse
Improve the Platform and fix technical issues
Comply with legal, tax, accounting, security, audit, and regulatory obligations

3. Sharing of Information

We may share necessary information with:

Payment providers and payout partners
Banks, e-wallet providers, card processors, PayPal, and related financial partners
Hosting, database, analytics, security, error monitoring, and technical service providers
Legal, tax, accounting, compliance, fraud prevention, or government authorities when required
DJs and Guests when needed to show request details, DJ details, payment status, refund status, or service information

We do not sell personal information to advertisers.

4. Refund and Credit Status Data

Because PlayMySong shows real payment and refund status, the Platform may store and update provider IDs, provider response messages, webhook data, refund request status, settlement-related information, and status timestamps.

A refund may show as Refund processing until the payment provider confirms completion. A refund may show as Refund complete only when provider confirmation is received. If a refund fails, PlayMySong may restore eligible credit to the Guest account.

5. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Guest PINs and DJ passwords should be stored in protected form where supported by the system.

No system is completely secure. Users are responsible for keeping their account access, PIN, passwords, devices, and email secure.

6. Data Retention

We keep personal information only as long as necessary for account management, request history, wallet credit tracking, refund processing, payout records, support, fraud prevention, accounting, tax, legal compliance, audit, and dispute resolution.

Transaction, refund, wallet, and payout records may be kept longer when required for accounting, payment provider requirements, legal compliance, or fraud prevention.

7. User Rights

Depending on applicable law, you may have the right to request access, correction, deletion, restriction, or review of your personal information. Deletion may be limited when records must be kept for payment, refund, tax, accounting, legal, security, fraud prevention, or dispute purposes.

8. Children and Minors

PlayMySong is intended for users who are legally allowed to use online payment services and participate in the Platform. If we become aware that we collected personal information from a child without proper consent, we may delete or restrict the information.

9. Cookies and Similar Technologies

PlayMySong may use cookies, local storage, session storage, and similar technologies to keep users logged in, remember request history, protect accounts, improve the user experience, and secure the Platform.

10. International Use

If you use PlayMySong from outside the Philippines, your information may be processed in the Philippines or in countries where our service providers operate. By using the Platform, you understand that your information may be transferred and processed outside your country.

11. Changes to This Privacy Policy

PlayMySong may update this Privacy Policy from time to time. Updated versions will be posted on the Platform with a new effective date.

12. Contact

For privacy questions, data requests, or complaints, contact:

Email: djjzee2014@gmail.com
Registered Business Name: JCDEVSTUDIO SOFTWARE DEVELOPMENT SERVICES
Product / Service: PlayMySong
DTI Business Name No.: 8368493
BIR Registration: BIR-registered sole proprietorship (Certificate of Registration / Form 2303)
BIR RDO: RDO 024 - Valenzuela City
Business Address: 23 Sta. Fe, Dona Ata, Marulas, Valenzuela City 1440, NCR, Philippines