Privacy Policy

PlayMySong Privacy Policy

Effective Date: June 20, 2026

This Privacy Policy explains how PlayMySong collects, uses, stores, shares, and protects personal information when you use our website, mobile application, DJ dashboard, request pages, payment features, payout features, and related services.

By using PlayMySong, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following information depending on how you use PlayMySong.

For DJs and Registered Users
Name or display name
DJ name, performer name, or band name
Email address
Username and password
Profile photo or avatar
QR code or custom DJ link
Payout details such as GCash number, Maya number, bank details, PayPal email, or other payout account information
Wallet balance, payout requests, and transaction history
Account settings, custom tip values, and preferences
Device information, browser information, IP address, and log data
For Guests or Song Requesters
Name or nickname entered on the request form
Song title, artist, request note, or replacement song request
Tip amount, currency, and payment status
Payment method selected
Request status such as Pay Now, Paid, Cue, Played, Cancelled, or Change Song
Browser/device information, IP address, and basic log data
Payment Information

Payments are processed through third-party payment providers such as supported payment partners. PlayMySong does not store full card numbers, e-wallet passwords, PayPal passwords, or complete payment credentials.

We may store payment references, invoice IDs, transaction IDs, payout IDs, status, currency, amounts, and other transaction metadata needed to operate the Platform.

2. How We Use Information

We use personal information to:

Create and manage DJ accounts
Display DJ profiles and QR request pages
Process song requests and tips
Track payment and payout status
Credit DJ wallet balances
Process cashout requests
Show request history to Guests and DJs
Send system notifications and updates
Prevent fraud, abuse, unauthorized access, and payment misuse
Provide customer support
Improve the Platform
Comply with legal, tax, accounting, security, and regulatory obligations
3. Legal Basis and Purpose

We collect and process personal information only for legitimate and necessary purposes related to operating PlayMySong, processing payments, supporting users, preventing fraud, and complying with applicable laws and payment provider requirements.

We aim to collect only the information needed for these purposes.

4. Sharing of Information

We may share necessary information with:

Payment providers such as supported payment partners
Payout providers, banks, or e-wallet partners
Hosting providers and technical service providers
Analytics, security, and error monitoring providers
Legal, tax, accounting, compliance, or government authorities when required
DJs and Guests, but only to the extent needed to show request details, payment status, or service information

We do not sell personal information to advertisers.

5. Payment Providers

When you choose a payment method, you may be redirected to or interact with a third-party payment provider. The payment provider may collect and process your payment information according to its own privacy policy and terms.

PlayMySong is not responsible for the privacy practices, fees, verification requirements, or account actions of third-party payment providers.

6. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including account management, transaction history, support, fraud prevention, accounting, legal compliance, and dispute resolution.

Transaction records may be kept for a longer period when needed for tax, accounting, audit, legal, payment provider, or fraud prevention purposes.

7. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no system is completely secure. Users are responsible for keeping their account passwords and devices secure.

8. User Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information, subject to legal and transaction record requirements
Withdraw consent where processing is based on consent
Object to certain processing activities
File a privacy concern or complaint

To exercise these rights, contact us using the contact details below.

9. Children and Minors

PlayMySong is intended for users who are legally allowed to use online payment services and participate in the Platform. If we become aware that we have collected personal information from a child without proper consent, we may delete or restrict the information.

10. Cookies and Similar Technologies

PlayMySong may use cookies, local storage, session storage, and similar technologies to keep users logged in, remember request history, save draft song requests, improve the user experience, and secure the Platform.

Users may disable cookies in their browser, but some features may not work properly.

11. International Use

If you use PlayMySong from outside the Philippines, your information may be processed in the Philippines or in countries where our service providers operate. By using the Platform, you understand that your information may be transferred and processed outside your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with a new effective date.

13. Contact

For privacy questions, data requests, or complaints, contact:

Email: support@playmysong.app
Business Name: PlayMySong
Address: Philippines